The Castle Jewelry

Frequently Asked Questions

Are You An Authorized Rolex Dealer?
No, we are not an authorized Rolex dealers nor are we affiliated with Rolex USA. This gives us the freedom to price point at our own discretion. We are also able to offer a complete line of our own custom diamond dials and diamond bezels at a tremendous savings. Rolex does not allow their dealers to sell used Rolex watches. We are able to offer a huge selection of reconditioned Rolex watches at a tremendous savings to our customers.

Why Should I Buy A Pre-owned Rolex?
The best reason to buy a pre-owned Rolex is to save a lot of money! A new Rolex watch, like most luxury items will depreciate in value immediately after it is purchased. You can avoid this initial depreciation by purchasing a pre-owned Rolex watch. We make it possible for you to own a Rolex watch for a fraction of the cost of a new one.

Does The Watch Come With Box And Papers?
Most people who own a Rolex watch do not keep the box or papers, therefore most pre-owned Rolex watches do not have original box or papers with them. The original paperwork that comes with a new Rolex watch is the warranty. The persons name and the date of purchase are on that paperwork. IT IS NOT TRANSFERRABLE and actually has no value to anyone except the original owner. When you buy a reconditioned Rolex watch from The Castle Jewelry you will receive a written appraisal (for insurance purposes), our 2 year parts and labor warranty and your Rolex watch will arrive in a genuine teakwood box.

What Condition Are Your Watches In?
Most of our Rolex watches are in excellent condition. We define excellent as no visible scratches on the case, band, bezel or crystal. The movement itself has been thoroughly inspected for authenticity as well as it being in good working order. We do not offer a watch for sale until we are confident that we can back it up with our full two year parts and labor warranty.

How Do I Know The Castle Jewelry Is A Reputable Dealer?
The Castle Jewelry has been in business for 20 years and on-line for over 7 years. We have a 99.4% positive feedback rating on eBay. We are members of The Better Business Bureau , Lexington Chamber of Commerce, The National Association of Watch and Clock Collectors, and The Jewelers Board of Trade. We have one of the highest industry ratings with the Jewelers Board of Trade.

Where Do You Get Your Watches?
We have seven locations that buy, sell and trade all kinds of jewelry and watches. We also obtain Rolex watches through a network of suppliers that we have established over many years. Without this network, we would not be able to offer the large selection and discount prices to our customers.

How Do I Know These Watches Are Authentic?
We sell our Rolex watches with a 100% money back guarantee. We have been in business for 20 years, on line for over seven years. We are proud of our reputation and the fact that we have a 99.4% feedback rating. Every pre-owned Rolex we sell is thoroughly inspected, cleaned, polished and authenticated by one of our watchmakers.

How Do I Know What The Model/Serial Number Of My Watch Is?
You will find the model number of any Rolex watch imprinted on the case between the lugs on the 12 o'clock side. The serial number can be found on the case between the lugs on the 6 o'clock side. All the watches we sell will have these identifying numbers intact.

How Often Should I Have My Rolex Watch Serviced?
A Rolex is an investment that will keep its value if serviced regularly. Rolex recommend that your watch should be cleaned and serviced every three years. A Rolex watch needs regular maintenance in order to maintain optimal running order. It is critical to keep mechanical watch parts well lubricated and clean. .