Frequently Asked Questions
Are You An Authorized Rolex
No, we are not an
authorized Rolex dealer nor are we affiliated with Rolex USA. This gives us the
freedom to price point at our own discretion. We are also able to offer a
complete line of our own custom diamond dials and diamond bezels at a tremendous
savings. Rolex does not allow their dealers to sell used Rolex watches. We are
able to offer a huge selection of reconditioned Rolex watches at a fraction of
the cost of a new one resulting in a tremendous savings to our customers!
Why Should I Buy A
A new Rolex watch, like
most luxury items will depreciate in value immediately after it is purchased.
You can avoid this initial depreciation by purchasing a pre-owned Rolex watch.
These pre-owned Rolex watches greatly hold their value and are almost always
worth more than their original cost later on.
Does The Watch Come With
Box And Papers?
The Castle Jewelry
thoroughly examines every watch we sell to verify it's authenticity. The watch
will come to you in a custom teak wood box. The original box and/or papers for
the most part are not retained by the original owner and are not available. The
"papers" are the original warranty papers from Rolex made out with the original
purchasers name on them AND are not transferable. Rolex gives a two year parts
and labor warranty. The Castle Jewelry also gives a two year full parts and
labor warranty on each watch we sell. Every Rolex comes with a written
appraisal for your insurance company that includes the model and serial
What Condition Are Your
Most of our Rolex watches
are in excellent or "like new" condition. We define excellent as no visible
scratches on the case, band, bezel or crystal. And if not, "like new" will not
appear in the listing. If possible we try to illustrate in actual photo of
watch. Almost all of our Rolex watches have had some cosmetic polishing.
Unless our ad states 100% original, our Rolex watch may have after market
replacement parts including crystals and bands. Buyer should assume all
diamonds have been added after market unless our ad states they are original.
Our Rolex watches are guaranteed to have genuine Rolex watch parts as follows:
the entire movement (over 100 parts), the Rolex watch case and the case back,
the Rolex crown winder and the Rolex clasp on the band.
How Do I Know The Castle
Jewelry Is A Reputable Dealer?
The Castle Jewelry has been
in business for over 23 years and on-line for over 7 years. We have a 99%
positive feedback rating on eBay with over 5400 total feedbacks. We
consistently receive highest buyers' ratings and have earned a track record of
excellent service. We are members of The Better Business Bureau, Lexington
Chamber of Commerce, The National Association of Watch and Clock Collectors, and
The Jewelers Board of Trade. We have one of the highest industry ratings with
the Jewelers Board of Trade.
Where Do You Get Your
Most of our Rolex watches
are obtained through a network of suppliers that we have established over many
years. Without this network, we would not be able to offer the large selection
and discounted prices to our customers. We deal only with reputable vendors.
Some of the Rolex watches are taken in on trade, traded in on other Rolex
watches or some other piece of jewelry. We also buy Rolex watches directly from
the public after we closely examine the watch and the identification of the
How Do I Know These Watches
We do not deal in replicas
or non-authentic watches. Replicas are illegal. Every pre-owned Rolex we sell
is thoroughly inspected, cleaned, and polished by one of our certified
How Do I Know What The
Model/Serial Number Of My Watch Is?
You will find the model
number of any Rolex watch imprinted on the case between the lugs on the 12
o'clock side. The serial number can be found in the same place on the case
between the lugs on the 6 o'clock side. All the watches we sell will have these
identifying numbers intact.
How Often Should I Have My
Rolex Watch Serviced?
A Rolex is an investment
that will keep its value if serviced regularly. We recommend that your watch
should be cleaned and serviced every three years. A Rolex watch needs regular
maintenance in order to maintain optimal running order. It is critical to keep
mechanical watch parts well lubricated and clean.
jewelry, please view our other auctions!
Thanks for shopping with THE CASTLE
Contact us at 859-299-6788 with any questions. Just ask for Ecommerce.
Bid With Confidence-We are members of The Better Business Bureau, Lexington
Chamber of Commerce, The Jewelers Board of Trade and The National Association of
Watch and Clock Collectors, Inc.
We reserve the right to cancel auctions at any time.
Thanks For Shopping With The Castle Jewelry!
We Do Not Ship to Indonesia