The Castle Jewelry - Kentucky Jewelry

Frequently Asked Questions

Are You An Authorized Rolex Dealer?

 No, we are not an authorized Rolex dealer nor are we affiliated with Rolex USA.  This gives us the freedom to price point at our own discretion.  We are also able to offer a complete line of our own custom diamond dials and diamond bezels at a tremendous savings.  Rolex does not allow their dealers to sell used Rolex watches.  We are able to offer a huge selection of reconditioned Rolex watches at a fraction of the cost of a new one resulting in a tremendous savings to our customers!

Why Should I Buy A Pre-owned Rolex? 

A new Rolex watch, like most luxury items will depreciate in value immediately after it is purchased.  You can avoid this initial depreciation by purchasing a pre-owned Rolex watch.  These pre-owned Rolex watches greatly hold their value and are almost always worth more than their original cost later on.  

Does The Watch Come With Box And Papers?

The Castle Jewelry thoroughly examines every watch we sell to verify it's authenticity.  The watch will come to you in a custom teak wood box.  The original box and/or papers for the most part are not retained by the original owner and are not available.  The "papers" are the original warranty papers from Rolex made out with the original purchasers name on them AND are not transferable.  Rolex gives a two year parts and labor warranty.  The Castle Jewelry also gives a two year full parts and labor warranty on each watch we sell.  Every Rolex comes with a written appraisal for your insurance company that includes the model and serial number.   

What Condition Are Your Watches In?

Most of our Rolex watches are in excellent or "like new" condition.  We define excellent as no visible scratches on the case, band, bezel or crystal.   And if not, "like new" will not appear in the listing.   If possible we try to illustrate in actual photo of watch.  Almost all of our Rolex watches have had some cosmetic polishing.  Unless our ad states 100% original, our Rolex watch may have after market replacement parts including crystals and bands.  Buyer should assume all diamonds have been added after market unless our ad states they are original.  Our Rolex watches are guaranteed to have genuine Rolex watch parts as follows:  the entire movement (over 100 parts), the Rolex watch case and the case back, the Rolex crown winder and the Rolex clasp on the band.

 How Do I Know The Castle Jewelry Is A Reputable Dealer?

The Castle Jewelry has been in business for over 23 years and on-line for over 7 years.  We have a 99% positive feedback rating on eBay with over 5400 total feedbacks.   We consistently receive highest buyers' ratings and have earned a track record of excellent service.  We are members of The Better Business Bureau, Lexington Chamber of Commerce, The National Association of Watch and Clock Collectors, and The Jewelers Board of Trade.  We have one of the highest industry ratings with the Jewelers Board of Trade.

Where Do You Get Your Watches?

 Most of our Rolex watches are obtained through a network of suppliers that we have established over many years.  Without this network, we would not be able to offer the large selection and discounted prices to our customers.  We deal only with reputable vendors.  Some of the Rolex watches are taken in on trade, traded in on other Rolex watches or some other piece of jewelry.  We also buy Rolex watches directly from the public after we closely examine the watch and the identification of the seller.

How Do I Know These Watches Are Authentic?

We do not deal in replicas or non-authentic watches.  Replicas are illegal.  Every pre-owned Rolex we sell is thoroughly inspected, cleaned, and polished by one of our certified watchmakers. 

How Do I Know What The Model/Serial Number Of My Watch Is?

You will find the model number of any Rolex watch imprinted on the case between the lugs on the 12 o'clock side.  The serial number can be found in the same place on the case between the lugs on the 6 o'clock side.  All the watches we sell will have these identifying numbers intact.

How Often Should I Have My Rolex Watch Serviced?

A Rolex is an investment that will keep its value if serviced regularly.  We recommend that your watch should be cleaned and serviced every three years.  A Rolex watch needs regular maintenance in order to maintain optimal running order.  It is critical to keep mechanical watch parts well lubricated and clean.

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Thanks for shopping with THE CASTLE JEWELRY!